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DF.024 · Personal and Family · In production

The Matter File

Record one unresolved complaint or service problem in date order. The Matter File links each contact and response to its emails, letters, receipts, amounts and recorded next action, then lets you prepare a selected summary to share.

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DF.015 Personal and Family

The Family Care Handoff Book

Pass recent changes, current information and next actions between family members or agreed carers sharing someone’s day-to-day support.

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